We always strive for a seamless shopping experience, but it’s okay if you still have questions. We’ve collected the most common ones and their answers here.

Orders FAQs

All questions related to placing an order with Comeback Vinyl.

They are not.

On some rare occasions due to multiple customers checking out with the same title or other technical issues, we may have to cancel an item from your order.

We do not take backorders, but you can sign up for an in-stock alert for any out of stock item.

We do not take pre-orders for records, but you can see all of the upcoming releases we plan on stocking here, and you can sign up for in-stock alerts for them.

We accept all major credit cards and PayPal.

We’re happy to special order any title that’s available from our vendors. If you want to special order an item, call the store at 678.580.0583 and we’ll take your order over the phone. If you want to request that we stock an item not on our website but don’t want to buy it immediately, send an email to crew@comebackvinyl.com with the title, and we’ll add it. If you’d like, we can also sign you up for an in-stock alert so you’ll get notified if we decide to stock it in the future.

As an additional service to help prevent seam splits in transit, we’re happy to open your record(s) and ship the disc(s) behind the jacket free of charge. We’ll keep the shrink wrap as intact as possible and will always be sure to include it with any hype stickers in the rare event that the shrink wrap needs to be removed completely to take the discs out of the jacket. To add this service, check the box above “add to bag” for each item before you add it to your bag.

We do not. All orders all fulfilled in our warehouse and are shipped quickly in bomb-proof packaging.

We currently do not, but we plan to begin shipping to both Canada and Europe in the near future.

All Comeback Vinyl shipping services are flat rate, which means that each service is the same cost no matter how many items are in the box. To read more about our shipping services, click here.

If we haven’t given your first order to the shipping carrier yet, we can most likely combine multiple orders. Before attempting to place a second order for combination, please contact our support team to see if it’s an option and for instructions on how to place an order to be combined with a previously placed order. Our support team can be reached by sending an email to crew@comebackvinyl.com

Yes, but only if your package hasn’t left our warehouse yet. If you need to change your shipping address or anything about your order after you’ve placed it, send an email ASAP to crew@comebackvinyl.com with your order number and what needs to be changed. 

We use bomb-proof packaging made for vinyl records. To see how we pack your order, click here

Shipping FAQs

All questions related to shipping methods, policies, and everything that happens after you click “place order.”

All orders over $99 after any discounts have been applied are eligible for free standard shipping. Just select the free shipping option at checkout.

When you place an order, we send you two emails: one as soon as you reach the order confirmation and one as soon as we print your label. Be sure to check your spam folders, and if you still have any concerns, shoot a message to crew@comebackvinyl.com

UPS SurePost is Comeback Vinyl’s standard shipping method, and it makes the reliability and speed of UPS more economical by working in tandem with the USPS. With SurePost, packages are shipped from Comeback Vinyl via UPS to your local post office, and USPS delivers it to you from there.

Most of the time, less than 24 hours. All orders placed before 3pm on a weekday ship on the same day. All orders placed after 3pm on Friday or on the weekend ship on the following weekday.

That depends on the shipping method you selected at checkout. From the time it leaves our warehouse, Expedited shipping will arrive in 1-5 days, Standard in 3-8, and Economy in 10-25.

You’ll receive an email as soon as we print your label to box up your order. Please allow up to 48 hours for your tracking information to show up.

When you receive your shipping confirmation email, you’ll be able to see a tracking portal with the latest status of your order.

This means that your package has been picked up by the USPS at our warehouse and is now on its way to you, but it has not yet been scanned in a USPS facility. USPS Media Mail shipments don’t have their tracking updated consistently or often, so it is not abnormal for orders with Economy Shipping to have this tracking status for several days or not update from this status at all until the package is out for delivery.

Tracking numbers update when the package is scanned at various points along its journey. If you selected Economy Shipping (USPS Media Mail), your package will likely not update often on its way to you—if at all.

If your package has gone 30 consecutive days without a tracking update, we’ll consider it lost. At that time, we can either ship you a replacement package (pending item availability) or issue you a full refund (including any original shipping costs that you paid, if applicable). We’ll let you know current item availability and ask which option you’d prefer.

Most likely your package is running late due to a carrier delay or weather related delay. (If your package has been scanned within the last 30 days, we don’t consider it lost.) We apologize that your package hasn’t arrived in the estimated time frame but the time frames are estimates, not guarantees.

Try checking in different areas around your home, or check the mail room if your package was sent to an apartment, condo, or office building. If you see your delivery driver the next day, you could also ask them if they remember dropping off a package yesterday. If you still can’t find your package, please send an email to crew@comebackvinyl.com and we’ll dive in to help.

Returns FAQs

All questions related to returning orders.

We offer free 100-day, no-questions-asked returns. To see our full (and pretty awesome) return policy, click here.

We offer free 100-day no-questions-asked returns, but you will need to wait for your package to arrive to start a return. To start your return, click here.

We do not, but we offer free 100-day, no-questions-asked returns. To see our full (and pretty awesome) return policy, click here.

No worries! Sometimes a new album just doesn’t click with you, and that’s okay. We offer free 100-day, no-questions-asked returns so you can take a chance on music discoveries. To start your return, click here.

Send an email to crew@comebackvinyl.com and we’ll get everything sorted.

The Site FAQs

All questions related to the online store.

We sell some used vinyl exclusively in our small brick + mortar shop.

We do not. All of our products are priced at MSRP or lower.

Yes, we occasionally have special store-wide promotions and will occasionally discount specific items year-round.

Our lightning-fast search tool can find results by artist, album, genre, label, and more.

We have full instructions for signing up for in-stock alerts here.

If our website says that an item is out of stock, we do not have any more available either on the site or in the store. Stock status on our site is always live, and the only products in the brick + mortar store that aren’t on the site are used vinyl.

We only sell new records on the website, but not all records arrive sealed from the manufacturer.

We have full instructions for using Wishlists here.

Most of the items on our website are still in print and will be restocked in the future. Occasionally an item will become out of print, and it might take us a little while to remove it from the site. But all of the items on our website that are in print and show as “out of stock” are currently being restocked.

Due to ongoing vinyl pressing plant delays, it could be months or longer before some titles are back in stock. Unfortunately we have no way of providing an estimated restock timeline on most titles. The best way to find out once something’s back in stock is to sign up for an in-stock alert.

Still have questions? Drop us a line below.

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