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Free Returns

We pride ourselves on offering a best-in-class return policy that allows you to take a chance on new music. Sometimes an album just doesn’t click with you. And that’s okay. 

Return Policy

Open it, play it, don’t like it?

Send it back. No questions asked.

It doesn’t matter what your reason for returning is, what matters is that you’re happy with your purchase. If you’re unhappy with your Comeback Vinyl purchase for any reason—even if it’s been opened and played—you can return it for a full refund within 100 days of receiving your order. No matter the reason for your return, return shipping is always free.

Heads up: if you need to return an order you placed over the phone or an in-store order we shipped for you, use this link instead.

How To Return

Online Purchases

To Return In Store

  • Bring the item(s) you want to return
  • Give us your name and/or order number
  • We’ll refund your order

To Return By Mail: 

  • To create your free return label:
    • Click here to start a return
    • Enter your order number and shipping ZIP code
    • Select the item(s) being returned
    • Select your reason(s) for return
    • Click “Submit Request”
  • Print your return label
  • Box up your return
    • You don’t have to use the original shipment’s box, but a lot of people find that to be most convenient 
  • Tape the label to the outside of the box
  • Drop the return off at your local post office, mail room at work or apartment complex, or have your USPS driver take it
  • It typically takes 10-25 weekdays for your return package to arrive to our warehouse once USPS has it
    • If you want an update on the status of your return shipment, shoot a message to [email protected]
  • You’ll receive an email confirmation and your refund within 2-3 days of us receiving your return package

In-Store Purchases

To Return In Store

  • Bring the item(s) you want to return
  • Bring your receipt (paper, text, or email) and/or original method of payment
  • We’ll refund your order 

To Return By Mail: 

  • To get a free return label, send an email to [email protected] with the details of your order and the item(s) you want to return
    • Helpful identifiers include the item(s) purchased in the transaction, the date of purchase, and the receipt number 
  • Once we’ve verified your purchase, we’ll send you a free return label
  • Print your return label
  • Box up your return
    • We recommend using a vinyl mailer you may have saved from an online order
  • Tape the label to the outside of the box
  • Drop the return off at your local post office, mail room at work or apartment complex, or have your USPS driver take it
  • It typically takes 10-25 weekdays for your return package to arrive to our warehouse once USPS has it
    • If you want an update on the status of your return shipment, shoot a message to [email protected]
  • You’ll receive an email confirmation and your refund within 2-3 days of us receiving your return package

Notes

  • We are unable to offer exchanges. If you’d like a replacement copy of a record, you’ll want to initiate a return and then purchase another copy if it is still available.
  • Return labels are only valid for 14 days. If you do not drop your return off with USPS within 14 days of creating your label, you’ll need to initiate a new return.
  • On very rare occasions, our return policy has become subject to abuse. If we think that you’re taking advantage of our return policy, Comeback Vinyl reserves the right to refuse your return and may be forced to limit your number of returns and/or orders in the future.

If you have any other questions or need help with your return, fill out the form below or send an email to [email protected]

Get In Touch

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